FAQ & Troubleshooting

SPS (Standardized Product Schema) is ConEquip's system for receiving daily inventory data from vendor partners. It standardizes how your product, pricing, and stock data flows into our sales and fulfillment systems.

No. SPS is an additional data channel that works alongside DriverWeb. Your existing integrations continue working exactly as they do today. SPS can actually boost your DriverWeb results by providing richer data.

XLSX and CSV. The flat template supports both formats. The relational template requires XLSX (because it uses multiple sheets).

No. Each upload must be a complete daily snapshot of your entire inventory. Any SKU missing from today's file will be treated as zero inventory. Delta or changes-only files are not accepted.

The upload is marked as failed, and you'll receive an email notification with a summary of the errors. Log in to the portal to see the full error report with row-by-row details. Fix the issues in your source data and re-upload.

Yes. If you need to correct an error, you can upload again. The newer upload supersedes the previous one for that day.

Submit your file between noon and midnight Eastern Time (ET). Files received by midnight are processed overnight — exported to our data warehouse, synced into Odoo, and published to the website. Your inventory is live for our sales team the next morning. You'll receive an email reminder if your daily submission is missed.

After the system processes your file, it moves from /uploads/ to either /uploads/processed/ (success) or /uploads/failed/ (error). You can also check the upload history in the vendor portal.

Currently, only password authentication is supported. Contact us if you have a specific need for key-based auth and we'll work with you.